We treat your privacy seriously. We do not collect your full street address.

We use your information that we collect to identify you for site use and to offer you services via our opt in, opt out, email news letters. and assist in processing any services that you order through this site.

We will display your name our site however your email address will not be displayed and will remain private unless you choose to give it to someone who contacts you.

Age

To become a registered user or member of the Penpals.net websites and services you must be at least 16 years old. By using the Penpals.net website you warrant and represent to us that you are over 16 years of age and you will abide by the Penpals.net terms and conditions set down.

Returns/Refunds Policy

Penpals.net staff want you to be completely happy with our service if you have a complaint please use the contact us page to describe your complaint.

If you are a fully paid member and you are not satisfied with the Penpals.net service please state why you are dissatisfied and you may obtain a no quibble full refund within 14 days of paying your membership fees, your account will then be removed from the website.

Eligibility of site use

You warrant to penpals.net that you have not been convicted of any offence relating to any harassment or improper conduct and that you have not been subject to any injunction or any similar order.

By using and/or viewing the website you confirm that you the right, authority and capacity to enter into this agreement and to abide by all of its Terms and Conditions.

You must provide certain current, complete and accurate information about yourself at registration and maintain information so that it remains current, complete and accurate.

Consent

You signify your consent and agreement with our privacy policy and terms of use, by your use of this website. If we change our Privacy Policy or terms of use, the changes will be posted here, so that you are always kept informed of how we store and use the information. Your continued use of this website constitutes your agreement to the changed policy.

Your data controller is: Penpals.net

You are entitled to a copy of your information held by us. If you would like to see this please simply look at the information you provided on your personal information page.

Marketing:

We will hold your information, where collected by us, and may use it with your consent to inform you in the future of offers by us. We will not give away or sell or otherwise disclose your email to anyone without your express permission.

How to withdraw your consent:

If you would rather we do not use your personal data for the purposes stated above or for any form of promotional contact, please indicate by using the tick box in your personal profile page.

If you believe any of the information we hold about you is incorrect please change it on your personal details page.

Security:

We are not responsible and will not be able to protect your privacy if you disclose personal information by emailing any other Penpals.net users Please be careful when disclosing personal information in this way. Emails sent to us may be used for testimonial purposes on this site but will be withdrawn if requested.

It is your responsibility to keep your passwords confidential and use the security devices offered. Our security measures depend on you complying with this obligation and we are not responsible for any breach of your privacy due to your failure either to keep your passwords secret or to use the other security devices correctly. Nor are we responsible for breaches of security arising out of intentional and/or unauthorised attempts to access the site, for example, by hackers

Photos:

Photos sent in by site users are displayed in good faith Photos will be removed on request by any person shown in the photographs or any person who is offended or otherwise upset with the display of a particular photograph. If you would like a photo removed simply email remove@penpals.net and the offending photo will be taken down form the site as soon as possible.

By sending in a photo you indicate that you are the owner of said photograph, and to the best of your knowledge you are legally able to display said photograph. You further indicate that Penpals.net may display said photographs until asked to remove them you also undertake to indemnify Penpals.net against any legal issues which may arise as a consequence of displaying said photograph.

Indemnity:

You agree to indemnify us and keep us indemnified against any and all losses, proceedings, lost profits, damages, awards, expenses, costs (including increased administration costs and legal costs on a full indemnity basis), claims, actions and any other losses and /or liabilities suffered by us and arising from and /or relating to your use of the Service, information and /or other material posted on the service by you and /or arising from use or misuse of the Penpals.net websites or any breach of statutory duty.

Liability:

Our total Liability to you under and/or arising in relation to use of the Penpals.net websites and or these terms and conditions or any contract shall not exceed the amount paid by you in fees or commissions for the service (if any) under that contract.

Credit card details:

Penpals.net use a secure third party to process your credit card payments and we therefore do not store any credit card information.